Refund Policy
RETURNS
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Our policy lasts for 30 days. If more than 30 days have passed since we received your order, unfortunately we cannot offer refunds or exchanges.
To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.
The return of certain types of goods is not permitted. Therefore, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Likewise, we do not accept intimate or sanitary products, dangerous materials or substances, nor flammable liquids or gases.
BULK ORDERS AND VOLUME PURCHASES
Other items not permitted for return:
* Gift cards
* Downloadable software
* Certain health and personal care products
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases only partial refunds are given: (if applicable)
* Books showing obvious signs of use
* CDs, DVDs, VHS tapes , software, video games, audio cassettes or vinyl records that have been opened.
*Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part.
*Any item returned more than 30 days after the date it was received
Refunds (if applicable)
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed as store credit, and won't be refunded to your credit card or your original payment method.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all of these steps and still have not received your refund, contact us at: nevova.info@gmail.com
Sale or promotional items (if applicable)
Only items at regular price are refundable. Unfortunately, sale or promotional items are not.
Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, email us at nevova.info@gmail.com
Gifts
If the item was marked as a gift at the time of purchase and it was shipped directly to you, you will receive a gift credit worth equivalent to that of the returned item. Once the returned item is received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later Later, we will send the refund to her and she will know that you returned her gift.
Shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued over $75, we recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.
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Our policy lasts for 30 days. If more than 30 days have passed since we received your order, unfortunately we cannot offer refunds or exchanges.
To be eligible for return, your item must be unused and in the condition you received it. It must also be in its original packaging.
The return of certain types of goods is not permitted. Therefore, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Likewise, we do not accept intimate or sanitary products, dangerous materials or substances, nor flammable liquids or gases.
For orders consisting of either:
- 3 or more units of the same item in different variations (sizes/colors)
- Orders exceeding 300€/CHF/USD in total value
- Orders of 5 or more items
The following special conditions apply:
- A restocking fee of 15% will be charged for returns
- Returns must be requested within 14 days (instead of 30)
- Return shipping must include tracking and insurance (mandatory)
- All items must be returned together in a single shipment
- A return authorization number must be obtained before shipping
- Returns will only be accepted with original packaging in pristine condition
- Store credit only, no refunds to original payment method
Other items not permitted for return:
* Gift cards
* Downloadable software
* Certain health and personal care products
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases only partial refunds are given: (if applicable)
* Books showing obvious signs of use
* CDs, DVDs, VHS tapes , software, video games, audio cassettes or vinyl records that have been opened.
*Any item that is not in original condition, damaged, or missing parts for any reason not due to error on our part.
*Any item returned more than 30 days after the date it was received
Refunds (if applicable)
Once your return is received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or denied.
If approved, your refund is then processed as store credit, and won't be refunded to your credit card or your original payment method.
Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take a little time for your refund to be officially posted.
Then contact your bank. The posting of a refund is often preceded by a processing time.
If you have completed all of these steps and still have not received your refund, contact us at: nevova.info@gmail.com
Sale or promotional items (if applicable)
Only items at regular price are refundable. Unfortunately, sale or promotional items are not.
Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, email us at nevova.info@gmail.com
Gifts
If the item was marked as a gift at the time of purchase and it was shipped directly to you, you will receive a gift credit worth equivalent to that of the returned item. Once the returned item is received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order sent to them with the intention of giving it to you later Later, we will send the refund to her and she will know that you returned her gift.
Shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the return shipping cost will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued over $75, we recommend using a shipping tracking service or insuring your shipment. We do not guarantee that we will receive the returned item.