We process your orders within 1-2 business days. This time may be slightly longer depending on traffic and we apologize in advance.

Delivery times are 7 to 12 days.

We offer free delivery in France.

Some additional charges may apply however, we have not had any complaints from our customers to date.

The tracking information for your package is automatically sent to you by email after validation of your order.

Please note that the tracking information may take 3 to 5 days to update in the system. For any request, do not hesitate to contact our support at this address: nevova.info@gmail.com

Basically we ship worldwide. However, some countries may not be able to benefit from our offers and we apologize in advance.

Unfortunately, we do not have full control over the delivery process. It may therefore happen that your order takes longer than expected to arrive at your home.

Please contact us at nevova.info@gmail.com et we will do our best to resolve this issue.

Please contact us as soon as possible at nevova.info@gmail.com afin so that we can modify your order before shipping.

If your package has already been shipped, we will unfortunately not be able to process it. modifications.

If your package returns to us, we will contact you directly to decide what happens next. However, shipping costs will not be refunded to you.

Of course. Your satisfaction being our priority, you have 30 days after your order to return your package.

The merchandise must be unused, in its initial condition and in its original packaging.

The shipping costs of the returned package are your responsibility.

Once the package arrives with us, we will refund your order in full within 14 days.

Please send us your complaint by attaching a photo or video of the defective or damaged item to the address nevova.info@gmail.com. Nous we will then quickly contact you to resolve the situation.

Once your return has been inspected, we will contact you to issue a refund.

The refund will be made to the payment method used during your payment.

Yes, data transmission is encrypted so your information remains secure.

Your payment is processed by a certified security partner.

Contact us via our contact page. We will be happy to help you!